Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use the Services, or communicate with us. This may include:

• Account Information: Your name, email address, password, and contact details.
• Usage Information: Data related to your use of the Services, such as virtual machines, storage usage, network traffic, and IP addresses.
• Content: Any data, files, or information you store, upload, or process using our Services.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services.
• Ensure the security of our platform, including monitoring for and preventing fraudulent or unauthorized activity.
• Communicate with you about your account, technical notices, updates, and support messages.
• Comply with legal obligations and enforce our terms of service.

As Inersia.Cloud is an on-premise private cloud, we emphasize that your Content remains under your control. We do not access your Content except as necessary to provide the Services (e.g., for support requests initiated by you) or as required by law.

3. Data Sovereignty and Security

Your data is stored in our on-premise data center located in Bandung, Indonesia. This ensures data sovereignty and compliance with local regulations. We implement robust technical and organizational security measures, including Zero Trust Network Access (ZTNA), encryption, and continuous monitoring, to protect your information from unauthorized access, alteration, or disclosure.

4. Information Sharing

We do not sell or rent your personal information. We may share information about you only in the following limited circumstances:

• With your consent or at your direction.
• To comply with a legal obligation, court order, or government request.
• To protect the rights, property, or safety of PT Inovasi Energi Asia, our users, or the public.

5. Your Rights

You have rights over your personal information, including the right to access, correct, or delete your data. You can manage your account information through the Inersia.Cloud dashboard or by contacting us directly.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification).

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at: info@inersia.co.id.